1. Introduction

MedConvo ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered medical documentation platform.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, and practice details when you create an account.
Audio Data: Audio from patient-physician conversations is processed in real-time for note generation. We do not store audio recordings.
Generated Notes: Clinical notes generated by our platform are stored in your account for your access.
Usage Data: Information about how you interact with our platform to improve our services.

3. How We Use Your Information

To provide and maintain our medical documentation services.
To generate clinical notes from patient conversations.
To improve the accuracy and performance of our AI models.
To communicate with you about your account and updates.
To comply with legal obligations.

4. Audio Data Handling

Audio data is processed in real-time to generate clinical notes and is immediately discarded after processing. We do not store, retain, or share any audio recordings.

5. Data Security

We follow HIPAA guidelines and implement security best practices including encryption of data at rest and in transit. We are actively working towards SOC 2 certification to further strengthen our security posture.

6. Data Sharing

We do not sell, trade, or share your personal or patient data with third parties. We may share information only when required by law or with your explicit consent.

7. Your Rights

You have the right to access, update, or delete your account information at any time. To exercise these rights, contact us at support@medconvo.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@medconvo.ai.